Kettle River Furniture will honor all manufacturer warranties and will provide free parts and labor for one (1) year from your date of delivery or pickup. Some of our manufacturers offer part warranties that go beyond one year and up to a lifetime. Please see your Sales Associate for details on manufacture’s warranties.
This offer does not apply to Clearance or "As Is" products.
After one (1) year from your date of delivery, there will be a fee for in home inspections and labor for merchandise not covered by the manufactured limited warranties.
Upholstery fabrics are susceptible to pilling and fading which are considered natural characteristics of a fabric. Pilling is the formation of small, fuzzy balls on the surface of a fabric and is part of normal “wear and tear” on textile products. Fabric pilling on upholstered furniture is more likely to occur in high friction areas like the seats and backs on sofas and chairs, but they can form anywhere. While pilling and fading may be visually objectionable, it is not considered a defect and does not affect the anticipated life of a fabric.
For questions about your warranty please call 618-656-5111.
To file a claim with Montage Furniture Services call 800-686-5559, M-F 8am-6pm cst. Or file a claim online 24 hours a day.